Job Description

Ref No.: ccchm150621
Job Description:
Using good judgment, introduce the most appropriate carers to our clients and organise the initial and subsequent booking arrangements. Key Duties: • Maintain and increase the existing client base by telephone using good communication skills, exercising sound judgment, a well-developed sense of integrity whilst promoting the good name and reputation at all times. • Make appropriate decisions under pressure, when handling both client enquiries and carer concerns. • Ask probing questions when trouble shooting a wide range of issues, in a friendly but professional manner. • Keeping all client & carer profiles up to date. • Making sure the client and family representatives are happy that the care level is correct & updated. • Interview carers after recruitment process, to introduce them to yourself and welcome them.. • Place compatible carers with our clients with the correct level of competence to match clients’ needs as well as taking into account clients’ individual requests. Being confident in, and take responsibility for, bookings made. • Confirm all bookings in writing via standard letters & emails. • Interact with other Care Consultants in CHD to maximise departmental performance and effectiveness. Working closely with our other services MCD & Nursing, and Recruitment. • Jointly take responsibility for the workload showing respect and generosity of spirit to all those in the Department and the Data Administration Team. • To liaise with all other departments in a considerate manner. • Have a full understanding of relevant regulations, legislation, guidelines and codes of practice. • To continue to raise awareness of Live-in Care with the general public, and third parties incl. CCGs, politicians and healthcare professionals. • Be fully conversant with the ACE computer booking system – training given. Be supportive to all staff. • Help mentor new care consultants in all aspects of the role. • Uphold the company values: empathy, integrity and respect.
Location: Tonbridge
Salary: £24,000
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