Job Description

Ref No.: CSHM3009
Job Description:
Our client is looking for an Experienced Customer Service Manager with at least 5 years’ experience in this field. Duties include: • To provide leadership, direction and motivation to the team to ensure they consistently deliver the best customer service. • To understand and satisfy customers’ requirements and exceed their expectation where ever possible. • To know the company’s products and policies and communicate them to members of staff. • To Help and support team members to build excellent customer relations. • Maintain and improve the quality of communication with customers. • Monitor team performance against the agreed SLA’s. • Maintaining and improving lead times within the admin and customer care department. • To support and direct staff in the resolution of queries and simple complaints. • To be the next point of escalation after the Customer Care Manager in handling serious customer complaints. • Management of HR tasks for the team, such as recruitment, discipline, appraisals, communication, holiday and sick leave. • Lead and manage staff meetings. • Training and development for team and individuals to deliver high standards of customer service. For a full job spec, Please send your CV in a word document to Or call Chris Hilton Director on 01732 746622
Location: Kent
Salary: £40,000
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