Job Description

Job Title: After Sales Service Assistant
Ref No.: BRASSAHM0709
Job Description:
Our Client is looking for an After Sales Service Assistant with at least 2 years Customer Service Experience. Skills, Knowledge and Experience:- •Ensure the following tasks are completed within the current SLAs o Booking in repairs o Creation and sending of estimates o Processing repairs proceeded by Customers o Invoicing of completed repairs o Placing orders and match up with repairs once completed • Processing private customer’s payments and upkeep of credit card book for accounts • Ensuring all data entries onto the Repair Management System accurately reflect both the customer’s requests as well as the clients recommendations to the customer and instructions to the technical team. • Maintaining product knowledge and be able to confidentially convey this to customers • Answering calls from customers, both private and the clients agents (Stores), within the current SLAs • Following up on all requests with customers within the agreed timeframe For a full job spec and more details, please send your cv across in a word document or call 01732 746622 Chris or Hayley
Location: Tundbridge Wells
Salary: £24,000
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